Diploma of Travel and Tourism Management
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.
|CRICOS Course Code||102437M|
|Delivery Mode||Face-to-face: 13.5hrs/week|
The following units of competence are covered in this qualification:
|SITTTSL003||Provide advice on international destinations||Elective|
|SITTTSL004||Provide advice on Australian destinations||Elective|
|SITTIND001||Source and use information on the tourism and travel industry||Core|
|SITXWHS003||Implement and monitor work health and safety practices||Core|
|SITXWHS002||Identify hazards, assess and control safety risks||Elective|
|SITXFIN002||Interpret financial information||Core|
|SITXFIN003||Manage finances within a budget||Core|
|SITXFIN004||Prepare and monitor budgets||Core|
|BSBDIV501||Manage diversity in the workplace||Core|
|SITXCCS007||Enhance customer service experiences||Core|
|SITXCCS008||Develop and manage quality customer service practices||Core|
|SITXMPR004||Coordinate marketing activities||Elective|
|SITXHRM003||Lead and manage people||Core|
|SITXMGT001||Monitor work operations||Core|
|SITXHRM004||Recruit, select and induct staff||Elective|
|SITXMGT002||Establish and conduct business relationships||Core|
|SITTTSL005||Sell tourism products and services||Elective|
|SITXCCS002||Provide visitor information||Elective|
|SITTTSL002||Access and interpret product information||Elective|
|SITTGDE004||Lead tour groups||Elective|
|BSBCMM401||Make a presentation||Elective|
Students must be aged 18 or above and have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications or Certificate IV in a related field.
English proficiency requirement:
IELTS overall score 5.5 or TOEFL (iBT) score of 65 or PTE (Pearson Test of English Academic) score of 42 or equivalent.
Advanced Diploma of Leadership and Management or other Advanced Diploma qualifications.
Possible Job Roles
Inbound groups manager, inbound sales manager, incentives manager, tour operations manager, marketing manager, product development manager, reservations manager, travel agency manager, sales manager, visitor information centre manager.