Diploma of Hospitality Management
This qualification provides a pathway to work in many hospitality sectors such as small business management or culinary preparation. The diversity of employers includes cafes, hotels, restaurants, clubs and other hospitality businesses.
|CRICOS Course Code||102547E|
|Delivery Mode||Face-to-face: 13.5hrs/week|
The following units of competence are covered in this qualification:
|BSBDIV501||Manage diversity in the workplace||Core|
|SITXHRM003||Lead and manage people||Core|
|SITXCCS007||Enhance customer service experiences||Core|
|SITXCCS008||Develop and manage quality customer service practices||Core|
|SITXFIN003||Manage finances within a budget||Core|
|SITXFIN004||Prepare and monitor budgets||Core|
|SITXGLC001||Research and comply with regulatory requirements||Core|
|BSBMGT517||Manage operational plan||Core|
|SITXMGT002||Establish and conduct business relationships||Core|
|SITXWHS003||Implement and monitor work health and safety practices||Core|
|SITXFSA001||Use hygienic practices for food safety||Elective|
|SITHIND004||Work effectively in hospitality service||Elective|
|SITXMGT001||Monitor work operation||Core|
|BSBSUS501||Develop workplace policy and procedures for sustainability||Elective|
|SITHIND002||Source and use information on the hospitality industry||Elective|
|SITXCOM002||Show social and cultural sensitivity||Elective|
|SITXHRM004||Recruit, select and induct staff||Elective|
|SITXHRM006||Monitor staff performance||Elective|
|BSBCMM401||Make a presentation||Elective|
|SITXCOM001||Source and present information||Elective|
|SITXFIN002||Interpret financial information||Elective|
|SITXCCS002||Provide visitor information||Elective|
|SITXCCS006||Provide service to customers||Elective|
|BSBITU306||Design and produce business documents||Elective|
Students must be aged 18 or above and have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications or Certificate IV in a related field
English proficiency requirement:
- IELTS overall score of 5.5
- TOEFL (iBT) score of 46
- PTE Academic score of 45
For students who do not have an IELTS Test score or equivalent test score, they can take an English Placement Test to assess whether their English level can meet the requirements of entry into the Diploma course.
Language, Literacy and Numeracy
AIC staff will review an applicant’s language, literacy and numeracy skills during the application process with writing tasks and one-on-one interviews. If the review determines the applicant would benefit from a thorough language, literacy and numeracy skill assessment, AIC staff will discuss further options with the applicant as outlined in Enrolment policy.
Advanced Diploma of Hospitality Management or other Advanced Diploma qualifications.
Possible Job Roles
Area manager or operations manager, café owner or manager, club secretary or manager, executive chef, executive housekeeper, executive sous chef, food and beverage manager, head chef, motel owner or manager, rooms division manager.