Diploma of Community Services

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

Duration65 Weeks
National CodeFNS50217
CRICOS Code099404F
Delivery ModeFace-to-face: 13hrs/week
Online: 6.5hrs/week
Tuition Fee$10,000
Enrolment Fee*$200
*Non-refundable

Course Structure

The following unit of competencies are covered in this course:

CodeTitleCore/ Elective
CHCCCS007Develop and implement service programsCore
CHCLEG003Manage legal and ethical complianceCore
CHCDEV002Analyse impacts of sociological factors on clients in community work and servicesCore
CHCMGT005Facilitate workplace debriefing and support processesCore
CHCCOM003Develop workplace communication strategiesCore
CHCDIV003Manage and promote diversityCore
HLTWHS004Manage work health and safetyCore
CHCPRP003Reflect on and improve own professional practiceCore
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyElective
CHCCCS004Assess co-existing needsElective
CHCCCS019Recognise and respond to crisis situationsElective
BSBPEF401Manage personal health and wellbeingElective
CHCLEG001Work legally and ethicallyElective
BSBOPS504Manage business riskElective
CHCPRP001Develop and maintain networks and collaborative partnershipsElective
CHCFAM003Support people to improve relationshipsElective
Note: Electives are pre-selected

Work placement

Students are required to complete a minimum of 100 hours of work placement in a community services workplace for the unit CHCDEV002 Analyse impacts of sociological factors on clients in community work and services. This will enable the students to acquire the skills and knowledge they require to work in a community services workplace.

Entry Requirements

Students must be aged 18 or above and have satisfactorily completed a CIV qualification in related fields of study.

English proficiency requirement:
Successful completion of CIV in Australia or one of the following English test results or equivalent:

  • IELTS overall score of 5.5
  • TOEFL (iBT) score of 65
  • PTE Academic score of 42

Language, Literacy and Numeracy

AIC staff will review an applicant’s language, literacy and numeracy skills during the application process with writing tasks and one-on-one interviews. If the review determines the applicant would benefit from a thorough language, literacy and numeracy skill assessment, AIC staff will discuss further options with the applicant as outlined in its Enrolment Policy.

Pathways from the qualification: 

Students who undertake the CHC52015 – Diploma of Community Services are provided with advice of further training options. Students who gain this qualification can further their study in a range of Advanced Diploma and Community Service degrees qualifications.

Job roles and titles vary across different industry sectors.:

Possible job titles relevant to this qualification include:

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Care Team Leader
  • Support Facilitator (Community Services)
  • Community Worker
  • Community Services Coordinator
  • Assistant Community Services Worker
  • Community Program Coordinator